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FAQs

How do I check my order’s current status?

Tracking your order is very simple once you have signed up on Neyah. To view current orders, go to Order History tab and click on Current. You will see an overview of all your orders and you can sort them by order number, price or date. Possible order statuses include:

  • Ordered
  • Shipped
  • Delivered
  • Unable to deliver
  • Cancelled

 

How do I return an item purchased on Neyah?

Neyah accepts returns for all items within 5 days of purchase. To initiate the return process, get in touch with our customer support team via email and we will arrange a pick-up for the items that you want to return.

In order for returned items to be processed, they must adhere to the original packaging requirements. Pack the item according to the return conditions and ensure that the seals, labels, and barcodes are intact. You will also be required to provide details of your order, including your ID and a picture of the purchased product.

 

How will I get the refund and how long will it take?

Returns are usually processed with 2 days from the time we receive your return item. The refund will be made to your registered bank account if you made the purchase via your debit or credit card. Depending on your bank, please allow 2 days from the time we receive your return for the refund to reflect in your account.

 

What are the benefits of signing up on Neyah?

There are numerous benefits associated with signing up on our website. First, you will get notifications on exclusive deals and selections and get to know when promotion goes live.

Another benefit is that you will be able to keep track of your order on our tracking page without extra charges.

Members can rate products and give reviews without necessarily providing their personal information.

 

Can I order a product which is ‘out of stock’?

Occasionally, popular products on our collection may be out-of-stock. Although we may make effort to have the items back on stock, it may take an additional 2 to 4 weeks. We recommend putting your email address on the product page and click on the notification option to be notified when it is back on stock. Please note that some items on our collection are seasonal exclusives and may not return once they are out of stock.

 

Which is the estimated time of delivery?

Orders are typically dispatched within 2 to 5 business days of payment (exclusive of weekends); depending on where you want it shipped. We try our best to provide fast and affordable delivery options for all our customers. If you are ordering from a Mega Sale Event, it may take up to 5 days for the product to be delivered to you. Use your email address and order number to check the status of your shipment on our tracking page.

 

Call Us Today!

If you have any questions or concerns, you can get in touch with us via our toll free number 18008911022. Our professional and warm customer care team will also be glad to engage you via our email at info@neyah.in